Privacy Policy
CCR Services QLD
Last updated: 17 September 2026
CCR Services QLD respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, book a service, visit our website, interact with our social media pages or submit your details through advertising platforms such as Facebook and Instagram.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Phone number
- Email address
- Suburb or property address
- Details about the cleaning service you are interested in
- Information about your property that is relevant to providing a quote or service
- Photos you provide for quoting or assessing cleaning work
- Booking and appointment information
- Invoice and payment-related information
- Messages, emails and other communications with us
- Information submitted through Facebook, Instagram or other online advertising forms
- Information about how you found or contacted CCR Services QLD
We do not generally request sensitive personal information through our advertising or quotation forms.
2. How We Collect Information
We may collect personal information when you:
- Complete a Facebook or Instagram lead form
- Request an instant online quote
- Complete a form on our website
- Contact us by phone, email, text message or social media
- Book one of our services
- Provide photographs or information about your property
- Respond to an advertisement, promotion or special offer
- Are referred to us by another person or organisation
Some information may also be collected automatically when you use our website through cookies, analytics and advertising technologies.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiry
- Provide quotes and estimates
- Arrange and manage bookings
- Provide cleaning and associated services
- Contact you regarding your booking or service
- Issue invoices and process payments
- Provide customer service and follow-up
- Send appointment reminders
- Contact you about services, offers or promotions that may be relevant to you
- Measure and improve our advertising and marketing
- Improve our website, quoting systems and customer experience
- Meet our legal, accounting and business obligations
You may ask us to stop sending marketing communications at any time.
4. Facebook and Instagram Advertising
CCR Services QLD may use advertising services provided by Meta Platforms, including Facebook and Instagram.
If you complete a Facebook or Instagram lead form, the information you choose to submit may be provided to CCR Services QLD so that we can contact you regarding your enquiry, quote or requested service.
Meta may also collect and process information according to its own privacy policies and terms. CCR Services QLD does not control how Meta independently collects or processes information through its platforms.
We may use advertising and analytics tools to understand the effectiveness of our advertising and to show relevant advertisements to potential customers.
5. Sharing Your Information
We may disclose personal information where reasonably necessary to operate our business, including to:
- Employees and contractors assisting us in providing services
- Booking, quoting and customer-management software providers
- Website hosting and technology providers
- Accounting and invoicing providers
- Payment-processing providers
- Advertising and analytics providers such as Meta and Google
- Professional advisers where required
- Government authorities or other parties where required or authorised by law
We do not sell customer contact information or customer lists to third parties.
6. Overseas Processing
Some of the technology, advertising, cloud-storage and software providers we use may store or process information outside Australia.
This may include providers operating in the United States and other countries.
Where appropriate, we take reasonable steps to use reputable service providers and protect the information entrusted to us.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically using business software, cloud services, email systems and other secure business systems.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our normal business operations and any applicable legal or record-keeping requirements.
8. Accessing or Correcting Your Information
You may contact CCR Services QLD if you would like to:
- Request access to personal information we hold about you
- Correct or update your personal information
- Ask a question about how your information is handled
- Request that we stop sending you marketing communications
We may need to verify your identity before providing access to certain information.
9. Privacy Complaints
If you believe your personal information has not been handled appropriately, please contact us using the details below.
We will review your concerns and make reasonable efforts to respond and resolve the matter.
Where the Privacy Act 1988 applies, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, advertising platforms or legal obligations.
The latest version will be published on our website.
11. Contact CCR Services QLD
For questions about this Privacy Policy or your personal information, please contact:
CCR Services QLD
Sunshine Coast, Queensland, Australia
Email: ccrservicesqld@gmail.com
Phone: 0419103662